Frequently asked questions

Choose a plan on the Pricing page, then open the payment window on the order page and pay. You can use the methods shown in the payment window, such as cards and easy-pay services.

The Pricing and Dedicated server pages show both the amount excluding VAT and the amount including VAT. The amount you actually pay is the final payment amount (incl. VAT) on the order page.

Enter the code in the coupon field on the order page, and it is applied to the payment amount right away.

Servers are activated as soon as you pay, so after payment we do not give refunds for a simple change of mind. If you could not access your server due to our fault, we extend your service period by that amount of time. Running out of traffic, DDoS attacks in the General Zone, configuration problems inside the server, and dissatisfaction with speed are not eligible for compensation. For the detailed criteria, see Articles 7 and 8 of the Payment Terms.

If you make the deposit within the deadline shown in the payment window, your server is created as soon as the deposit is confirmed and automatically assigned to your account, and we let you know by email. You don't need to visit your Dashboard.

Orders whose payment is not confirmed within 1 hour of opening the payment window are shown as "Expired". If the payment actually went through, the status changes to Paid when your server is assigned. If it stays that way, please let customer support know.

Server creation starts right after payment, and the server usually appears in your Dashboard within a few minutes. If it is still being prepared after more than 30 minutes, please contact customer support.

Follow the checklist for when you first get a server step by step. It covers connecting, security settings and checking notifications.

Both are set when the server is issued and cannot be changed later. To change them, you need to get a new server and move your data. Before ordering, check the choosing an operating system and choosing a network guides.

Currently, the specs of a server in use cannot be changed directly. Get a new server on a higher plan, then move your data. For how to move it, see Moving to a new server.

You need to back up the data on your server yourself. Backing up server data explains how to compress and download, how to back up databases and how to set up automatic backups.

Go through the When you can't connect to your server guide in order. Most problems are solved by rebooting or by connecting through the browser console.

On the server details screen in your Dashboard, click "Renew", choose 30 / 60 / 90 days and pay, and it is renewed immediately. Renewing your server

We email you 7 days, 3 days and 1 day before expiry. Click the "Renew now" button in the email to open the renewal screen right away.

If you don't renew by the expiry date, your server may be suspended or terminated, and data recovery is not guaranteed after termination. If you will keep using the server, renew it in advance; if you are retiring it, download your data before it expires.

It won't shut down, but if you exceed the daily quota, a speed limit is applied and it may slow down. The quota resets every day, and we email you when you reach 80%. Traffic guide

The Security Zone has no included traffic and is billed for what you use. You set your expected traffic when you order, and if it runs short, you can buy more on the server details screen.

Enter the email you signed up with on Forgot password and we'll send you a reset link. The link is valid for 1 hour.

Turn on two-factor authentication (OTP) in the account settings of your Dashboard. Two-factor authentication setup guide

After logging in, you can use the chat at the bottom right of the screen, or contact us through the Discord or KakaoTalk channel in the top menu. How to get technical support