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New server checklist

If you've just received your server, go through the checks below in order.

1. Check your connection info

In Dashboard → server details, find the IP / login ID / password in the "Connection info" card.

2. If you can't connect, use the console

If RDP/SSH isn't working, you can reach your server's screen directly through the browser console (VNC) and check its state.

3. Set up basic security

Automated login attempts start hitting your server as soon as it's created. Change the password and install updates first with Basic server security setup, and turn on two-factor authentication for your Nevv account.

4. Name your server

If you plan to run several servers, name them early so you don't mix them up. See the basic server management guide.

5. Check your notification settings

Expiry reminders are on by default. If you don't want to receive them by email, you can turn them off as described in Setting up server expiry reminders.

6. Understand your traffic and zone

If you ordered in the Security Zone, there's no included traffic, so we recommend reading the Checking traffic usage and buying more guide ahead of time.

7. Mark the expiry date on your calendar

Your server may be stopped once its expiry date passes. See Renewing your server and renew before it expires.

What's next?

If you get stuck

If you can't connect, check Can't connect to your server first, and for anything that still isn't solved, contact us as described in How to get technical support.

If your problem isn't solved, open a ticket on our Discord.