How to get technical support

If a problem isn't solved, contact us in one of the ways below.

Discord tickets

Support in English is handled through tickets on our Discord. Join the server, open a ticket, and we'll reply there.

Good to have ready before you contact us

For a faster fix, it helps if you include the following information when you contact us.

The server name or the server details page URL
What the problem is (can't connect / slow / a specific error message, etc.)
When the problem started
Anything you've already tried yourself

Check the guides first for common problems

Questions about payments, refunds, renewals and the like are answered first in the FAQ.

Checking for service outages

You can check the overall service status (outage history, update history) on the service status page.

More Using the service guides

Checking traffic usage and buying more →Renewing your server →Moving to a new server →Renaming, starting, stopping and rebooting your server →Setting up server expiry reminders →How to buy a dedicated server →

← Previous guide

How to buy a dedicated server

If your problem isn't solved, open a ticket on our Discord.